Privacy Policy

Privacy Policy

1. Data Protection

1.1 Information About Data Collection and Contact Details

We are committed to protecting your personal data and ensuring transparency in how we handle your information. Personal data includes any information that can identify you as an individual.

The entity responsible for data processing on this website under the General Data Protection Regulation (GDPR) is NaturRelief. The responsible party determines the purposes and means of processing personal data.

For security and confidentiality, this website uses SSL/TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the lock symbol in your browser.

2. Data Collection When You Visit Our Website

If you visit our website for informational purposes without registering or providing additional data, we only collect necessary server log files:

  • Website visited
  • Date and time of access
  • Data volume transmitted
  • Referring source
  • Browser type and version
  • Operating system used
  • IP address (anonymized if applicable)

Processing is based on Article 6(1)(f) GDPR to improve website stability and functionality. Data is not shared unless illegal activity is suspected.

Additionally, by using our website, you consent to third-party processing of your IP address for currency conversion. This information may be stored in a session cookie to maintain currency consistency.

3. Cookies

To enhance your experience, we use cookies. These small text files are stored on your device to improve website functionality, including:

  • Session Cookies (deleted when you close your browser)
  • Persistent Cookies (retain settings and login information for subsequent visits)

Cookies collect data like browser details, location, and IP address. Data processing complies with Article 6(1)(b) GDPR for contract execution or Article 6(1)(f) GDPR for optimizing website functionality.

You can manage cookie settings in your browser. Disabling cookies may affect website functionality.

4. Contact and Customer Communication

If you contact us via email or form, we collect your provided information solely to respond to your request.

  • Legal Basis: Article 6(1)(f) GDPR (legitimate interest in communication) or Article 6(1)(b) GDPR (contract initiation).
  • Data is deleted after handling your inquiry unless retention is required.

5. Customer Account and Order Processing

When you create an account or place an order, we process necessary data to fulfill our contract obligations under Article 6(1)(b) GDPR.

  • You can request account deletion at any time.
  • Data is stored per legal retention periods (e.g., tax compliance) before deletion.

6. Use of Social Login (Facebook Connect)

You may register via Facebook Connect, operated by Facebook Inc., USA. When using this feature, Facebook transmits specific profile data (e.g., name, profile picture, email) based on your privacy settings.

  • Data processing follows Article 6(1)(f) GDPR (legitimate interest in personalized services).
  • You can revoke consent by contacting us.
  • More on Facebook’s privacy policy: https://www.facebook.com/policy.php

7. Direct Marketing and Email Newsletters

By subscribing to our newsletter, you consent to receiving updates about our offers. We use a double opt-in process:

  1. You receive a confirmation email after registration.
  2. Clicking the confirmation link confirms your consent (Article 6(1)(a) GDPR).

You can unsubscribe anytime, and your data will be deleted from our mailing list.

8. Order Processing and Payment Providers

To fulfill orders, we share necessary personal data with logistics partners and payment providers, including:

Legal basis: Article 6(1)(b) GDPR (contract execution).

9. Your Rights as a Data Subject

Under GDPR, you have the following rights:

  • Access (Art. 15 GDPR): Information about your processed data.
  • Correction (Art. 16 GDPR): Correction of incorrect data.
  • Deletion (Art. 17 GDPR): Deletion of personal data unless legally required.
  • Restriction (Art. 18 GDPR): Limited processing under certain conditions.
  • Data portability (Art. 20 GDPR): Transfer of your data upon request.
  • Objection (Art. 21 GDPR): Right to object to processing based on legitimate interest.
  • Withdrawal of Consent (Art. 7(3) GDPR): Right to revoke previously given consent.
  • Complaint (Art. 77 GDPR): Right to file a complaint with a data protection authority.

To exercise your rights, please contact service@naturrelief.com.

10. Data Retention

Personal data is stored based on legal retention requirements (e.g., tax compliance). Once the retention period expires, data is deleted unless required for contract fulfillment or legitimate interests.

For further inquiries, contact service@naturrelief.com.